Please read these terms carefully before using our website and services.
Last updated: January 1, 2024
By using our website and services, you agree to be bound by these terms and conditions.
These Terms of Service ("Terms") govern your use of the PetNutrition Canada website and services operated by PetNutrition Canada ("we," "us," or "our").
By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the new Terms.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
We offer free shipping across Canada. Delivery times vary by location. Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.
We offer a 30-day return policy for unopened items in original packaging. Returns must be initiated within 30 days of delivery. Refunds will be processed to the original payment method within 3-5 business days of receiving the returned item.
Certain items may not be eligible for return due to health and safety regulations. Custom or personalized items are not returnable unless defective.
For detailed return instructions, please see our Returns & Exchanges page.
We strive to provide accurate product information, but we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, or error-free. Always consult with your veterinarian before changing your pet's diet.
To the maximum extent permitted by law, PetNutrition Canada shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify or discontinue the service at any time without notice.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our service, you consent to the collection and use of your information as described in our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our service will be resolved through binding arbitration in Toronto, Ontario, Canada, except that we may seek injunctive relief in any court of competent jurisdiction.
If you have any questions about these Terms of Service, please contact us.