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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 1, 2024

Your Privacy Matters

We are committed to protecting your personal information and being transparent about our practices.

Information We Collect

Personal Information

  • • Name, email address, and phone number
  • • Shipping and billing addresses
  • • Payment information (processed securely by our payment providers)
  • • Order history and preferences

Automatically Collected Information

  • • IP address and browser information
  • • Pages visited and time spent on our site
  • • Device information and operating system
  • • Cookies and similar tracking technologies

How We Use Your Information

Order Processing

  • • Process and fulfill your orders
  • • Send order confirmations and updates
  • • Handle returns and customer service
  • • Process payments securely

Communication

  • • Send promotional emails (with consent)
  • • Provide customer support
  • • Send important account updates
  • • Respond to your inquiries

Website Improvement

  • • Analyze website usage and performance
  • • Personalize your shopping experience
  • • Improve our products and services
  • • Prevent fraud and ensure security

Legal Compliance

  • • Comply with applicable laws
  • • Respond to legal requests
  • • Protect our rights and property
  • • Ensure platform safety

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted partners to provide our services:

  • • Payment processors (Stripe, PayPal)
  • • Shipping companies (Canada Post, FedEx)
  • • Email service providers
  • • Website analytics services

Legal Requirements

We may disclose information when required by law:

  • • Court orders or legal processes
  • • Government investigations
  • • Protection of rights and safety
  • • Fraud prevention

Your Privacy Rights

Access & Control

  • • Request a copy of your personal data
  • • Update or correct your information
  • • Delete your account and data
  • • Opt out of marketing communications

How to Exercise Rights

Contact us to exercise your privacy rights:

  • • Email: privacy@petnutrition.ca
  • • Phone: +16478193314
  • • Response time: Within 30 days

Data Security

We implement industry-standard security measures to protect your information:

  • • SSL encryption for data transmission
  • • Secure payment processing
  • • Regular security audits
  • • Limited access to personal data
  • • Secure data storage practices

Cookies & Tracking

We use cookies to improve your experience:

  • • Essential cookies for site functionality
  • • Analytics cookies for usage insights
  • • Marketing cookies for personalization
  • • You can control cookies in your browser
  • • Some features may not work without cookies

Questions About Privacy?

If you have any questions about this privacy policy or how we handle your data, please contact us.

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